Frequently Asked Questions
What is an Accredited Mental Health Social Worker? Accredited Mental Health Social Workers are social workers accredited by the Australian Association of Social Workers (AASW) as having specialist mental health expertise. This process is undertaken on behalf of the Federal Government and Medicare Australia. To maintain AMHSW status, social workers must meet requirements of the AASW Continuing Professional Development (CPD) program specifically relevant to mental health, including supervised practice.
Do you bulk-bill? While we are generally unable to bulk-bill, bulk-billing will be considered for those with a Health Care Card and referral from an Aboriginal Health Worker.
How are session fees paid? Session payment can be made via credit card, EFTPOS, cash or direct deposit. For card payments, card details are encrypted in our practice management software. Cash or direct deposit payments can be made immediately following the session.
How do rebates work? You can claim a rebate from Medicare if you have a current referral from a GP (in the form of a Mental Health Care Plan). Rebates are processed on your behalf and are usually received within 24 hours. The current rebate is $85.20 (as of July 2024)
Is there a cancellation policy? Yes, the policy is that if your appointment is cancelled within 48 hours you may be charged $50. Please try to give enough notice as possible if you need to change or cancel your session.
Are there any services you don't provide? We are unable to accept Workcover or Open Arms referral pathways. We do not provide reports for any third parties. While parents/carers are involved in their childs care, we do not provide structured family therapy.